Support

Support

We're a small Australian operation. Email is the only support channel, and it reaches a person.

Get in touch

Email [email protected]. We aim to reply within two business days, Australian Eastern time. Please include the device and browser you're using if you're reporting a problem with the app.

Common questions

My app data has disappeared

The Lil Banks app stores its data on your device, not on our servers. Clearing your browser storage, using private browsing, or switching to a different device or browser will show you an empty app. We can't recover data from our end, because we never had a copy of it.

How do I install the app?

Open app.lilbanks.com and use your browser's "Add to Home Screen" or "Install" option. It runs as a progressive web app, so there's no app store download.

I bought a tier and haven't received it

Check your spam folder first — delivery emails come from our payment provider. If it still hasn't arrived, email us with the address you used at checkout and we'll resend it.

I want a refund

See our refunds policy, then email us.

I want my personal information deleted

Email us and we'll delete it. See the privacy policy for what we hold and your rights under the Privacy Act 1988 (Cth).

What we can't help with

Lil Banks is educational software, not a financial service. We can't give advice about specific financial products, bank accounts or investments. For that, speak to a licensed financial adviser.